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Nobantu N

1 reviews | Active since Dec 2013

21 Nov 2016, 12:33

Standard Bank is the worst bank. Banking with them was the worst decision ever. No accountability whatsoever.

<p>5 months ago on the 17th of June 2016 I wrote a complaint here on Hello Peter about an authorized debit order going off on my account for a thing called SABI. A lady by the name of Zeenath Hassen responded to my complaint and sent me the following email on the 21st of June 2016;</p> <p>"Good day Mrs Ndlazulwana. Thank you for allowing us the opportunity to look into your matter. Please note we as the bank can assist by reversing the debit order and placing a stop payment. When placing a stop payment should the amount or reference number differ the debit will still go through. We also assist by retrieving the vendors details and provide it to the customer. The vendor needs to provide proof as to why they have been debiting your account. Transactions can only be reversed within the forty days. Your concerns has been noted and will be escalated our management team. Please find attached a copy of the bulletin regarding debits orders from the Ombudsman. I sincerely apologise for any inconvenience and frustration the matter has caused you." Till to this day I got no amounts reversed nor any call from Std bank asking if whether this issue is still continuing or what. Every month from my bank account R99.00 is being deducted for something I know nothing about and the only thing my bank does it send me an email with no follow up with a bulletin regarding debit orders attached. What the hell am I supposed to do with the bulletin now?? You as a bank never bother with trying to fix complaints you just send useless emails or empty promises as these and never get back to a client but have the audacity and time to contact me everytime you have new products and deals. I would like to cancel every account that I have with you guys since you behave as ******s more than a ban****!</p> <p> </p>

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Replies (5)
Standard Bank
Standard Bank's reply21 Nov 2016, 16:24
Official

Good day Nobantu

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply22 Nov 2016, 13:12
Official

Good day Nobantu

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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NN
Nobantu N's update01 Dec 2016, 12:43
Reviewer Update

It's been a week and no 'specialist' has contacted me with regards to this complaint, instead one debit order was reversed. I don't know if whether you guys can't read or acting dumb hoping that you can close this complaint once I forget about it since you not doing anything about it. This thing has been going on for 5 months....I want 5 months of the debit orders I know nothing about reversed into my account. You remain the worst bank.

Standard Bank
Standard Bank's reply02 Dec 2016, 06:59
Official

Thank you for posting your comments.

Please refer to your statement , the transaction was been reversed accordingly on the 24 November 2016.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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NN
Nobantu N's update02 Dec 2016, 10:06
Reviewer Update

I don't know what you guys don't get. Getting Zeenath to send me an email informing me about the debit order reversal done on the 24th of November does not answer my question. My account has been debited R99 each month for 5 months by something I know nothing about and you reversing one month's debit order fixes everything? how?