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christellevtwho C

1 reviews | Active since Apr 2017

23 Nov 2022, 12:08

Standard Bank is the worst bank and doesn’t care about their customers.

I have been a client of Standard bank my whole life and the lack of service I repeatedly receive, especially when I am out of the country is absolutely disgusting. The lack of help is infuriating!!!!!! I am overseas and have been waiting for 20 ****ing minutes for someone to answer the phone so I can access my money. What must I do to get help!!!!! I TOLD THE BANK I AM OUT OF THR COUNTRY!!!!!! This isn’t the first or the second or the 10th time that I needed to get the bank to assist me while out of the country and every single time is disgusting. I don’t have access to my South African cellphone number and they don’t accept other numbers on their system.

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Replies (9)
Standard Bank
Standard Bank's reply23 Nov 2022, 12:14
Official
Good Dat Christelle

Thank you for raising your concerns with us.

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 

Standard Bank Help Centre 
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christellevtwho C's update25 Jan 2023, 09:34
Reviewer Update
Imagine this…less than two months later after so called fixing the problem after I came back to South Africa, went into the branch and made sure that it was changed to email verification, here I am again WITH THE SAME PROBLEM!!!!!! I don’t have access to my SA number that is why I changed the verification to EMAIL! Again I can’t make payments because Standard Bank once again sends it to my SA number. No support for clients especially when abroad!!!!
Standard Bank
Standard Bank's reply25 Jan 2023, 09:51
Official
Good Morning Christelle

 We are so sorry that this has been your experience with us.

Our team will follow up on this matter and get back to you.

We sincerely apologize for the inconvenience.

Kind regards
Standard Bank Help Centre 
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christellevtwho C's update30 Jan 2023, 09:35
Reviewer Update
Standard bank, you are literally the worst bank in the world. I have sent requests l, I have gone into your branch, I have been promised that I will be helped…yet here I am AGAIN…with no service from a bank I have been with for over 20years! What must a client do to get service??? Please tell me! I am abroad with no help from a so called service provider that has promised and apologised with no results!!!! HOW MANY TIMES MUST A CLIENT ASK FOR ASSISTANCE before you do something ????!!!!!! I can’t access my money!!!!!
Standard Bank
Standard Bank's reply30 Jan 2023, 12:04
Official
Dear Christelle

We apologize for that this has been your experience with us. We have requested that the matter be attend with urgency. 

Please sign into your online banking and choose your preferred form of verification because the previous one has been deactivated.

Please let us know if you run across any problems.

Kind regards
Standard Bank Help Centre 
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christellevtwho C's update30 Jan 2023, 12:21
Reviewer Update
Dear Standard Bank, if it was so easy do you honestly think I would be spending my time complaining about this online’ I can’t even access my online banking because it requires a SMS verification!!!!!!!!!!! Which I can’t give because I don’t have access to the number.
Standard Bank
Standard Bank's reply30 Jan 2023, 13:26
Official
Hello Christelle 

Please provide us with a preferred contact details in order for our team to expedite this matter. 

Regards
Standard Bank Help Centre 
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christellevtwho C's update30 Jan 2023, 19:35
Reviewer Update
I honestly don’t feel comfortable leaving my private number on a public this platform. Please email me.
Standard Bank
Standard Bank's reply31 Jan 2023, 14:57
Official
Hello Christelle

We have requested for our team to contact you. 

Regards
Standard Bank Help Centre 
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