AL
Amy-jane Levens

1 reviews | Active since Jan 2020

03 Jan 2020, 13:55

Standard bank is the worst bank

I went in for consultation about getting a cheque account just so that I could be able to make online purchases and use apps that require you to insert your card details. I then saw that my account is being debited R105 per month since I started on the cheque account. The consultant DID NOT explain this to me and if he had I would not have taken out this cheque account because charging someone to be able to use their card for online purchases isn’t right at all. As soon as I get this issue sorted out and my money back I’m leaving Standard bank ! I also had an incident not long after that where I lost my purse with my card inside. I called the bank to block my card and went in when my new one was ready for collection. I double checked with the consultant that both my debit and cheque cards are unblocked and ready for use and they said yes. I then went to the atm and used my debit and my card got swallowed ! I had to be somewhere and had no time to go back to the bank so I decided I’ll have to go back the next day, a total waste of my time and money. I went back again the next day to have my card unblocked the lady confirmed it’s unblocked now and when I went to use it at the atm IT WAS STILL BLOCKED !!!! I cannot take this from them anymore and I feel like they’ve been using way too much of my time and money. This bank is a shame. I’ll never recommend them to anybody ever again.

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Replies (3)
Standard Bank
Standard Bank's reply03 Jan 2020, 14:39
Official
Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre

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AL
Amy-jane Levens's update03 Jan 2020, 14:47
Reviewer Update
Your company is just a big disgrace now. I would like to be contacted about a resolution for all of this inconvenience as soon as possible. I feel used and my loyalty unappreciated.
Standard Bank
Standard Bank's reply13 Jan 2020, 09:28
Official
Dear Amy-jane Levens

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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