Standard Bank is the worst bank

On the 24th of March money was deposited into my cheque account by mistake . My cheque account is in arrears due to my overdraft. I was unemployed for 5 months last year. I have since become employed and have a payment arrangement with standard bank to sort out my overdraft, so I'm unable to access funds. I couldn't just transfer the money back. This money is for my mother. I went to Standard Bank Westville Branch and they told me they couldn't assist me. I had to call the customer care line and request they reverse the money. I called the "Customer Care" line they said I would have to log a call with the admin department so they could reverse the money. I did this the admin department said they had escalated the issue as I explained to them this was my mothers money and she would need it to live for the month pay rent etc. I was told please call back in 5 working days which I did. Nothing had been done. While I waited Standard Bank debited money off this money almost R 1000. I called again and explained to them that this was not my money and they had no right to deduct money from this amount as it was not my money and they had access to my savings account where all my debit orders are deducted.

Fast forward 2 months still no money. My mother had no salary for the month of March which was very stressful. The person who accidentally transferred the money into the incorrect account requested her bank to assist and Standard Bank said they had called me and I had refused to let them reverse the money. I have never received a call from Standard Bank requesting permission for the other bank to reverse the funds. I would like a copy of the voice recording of me saying this. I went to the police station and signed an affidavit giving the other bank permission to reverse the funds back into their clients account, and when the other bank tried to retrieve the funds they were unable to retrieve the full amount because Standard Bank deducted money from this money even after Standard Bank was made aware numerous times that this money was not mine.

All I ask from Standard Bank is that they reverse the funds back into the relevant account so my mother of 65 does not have to worry. We are fully aware the mistake was not Standard Banks, however as one of their clients they have done nothing to assist in this situation. They have only made it worse.

Two months later Standard Bank has not given me access to my cheque account even though my account (overdraft) is now in fact in a positive balance. Standard Bank call me to offer services and products, but not once have I received a call regarding this matter. I will never recommend Standard Bank to anyone.