lT
lerato T

1 reviews | Active since Jan 2018

09 Jan 2018, 21:38

standard bank is the worst bank

Sindi from Standard bank Protea gardens gave me a terible service that left me teary and belitled when she talked down on me, i tried to seek help from the manager whom i was told they are off.i havent received any feedback up to date from them.I was then called by her collegue Thomas who could not assist at all.I guess im too black to be called and assisted by a manager...This is not the first time i receive a terible service from this branch.I guess they were not trained and they have a bad attitude from hell .ill be cancelling my chewue account soon due to all this disrespect and malicious behaviour.ive beeb with them since 2002/3

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Replies (2)
Standard Bank
Standard Bank's reply10 Jan 2018, 05:24
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Niyaaz Jardine

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply11 Jan 2018, 11:26
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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