SF
Stephi F

1 reviews | Active since Aug 2020

20 Aug 2020, 11:25

Standard bank is the worst

So a few years ago I closed my standard bank accounts, probably 5 years ago. To my surprise I receive a call from them telling me that I have money in my account. all excited I go to the bank only to find out I owe them over R700 for service fees accrued over the years. How is that even possible when my last encounter at the Nicolway branch they paid out my savings and 'closed' my account. A weeks ago I was advised that I'm to pay R766 by 1st of August to settle the account, I agreed however couldnt make the payment. Now I just received a call that my balance is over R900, how does the bank charge interest of over R200 in a space of 3 weeks? How else can I deal with these people *****ing my money. To my knowledge the account was closed and now I owe them? this is ridiculous

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Replies (2)
Standard Bank
Standard Bank's reply20 Aug 2020, 17:23
Official
Dear Stephi Fourie

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

Kind regards 

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply07 Sept 2020, 11:14
Official
Dear Stephi Fourie

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter ha been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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