SL
Setshego L
1 reviews | Active since Oct 2015
11 Jul 2024, 15:58
Standard Bank is the worst!!!
I’ve logged several calls with Standard Bank to investigate a refund from Takealot that was processed on the 19th June with a promise to reflect back in my account in 3 - 5 days. The banker assigned to my account keeps responding with generic responses with no resolution or guidance on what could be the issue.
Since I received a new card after unauthorised transactions that took place from my account, things have gotten worse!!! I can’t receive refunds from merchants on the new card, or debit check mandates from the app and nobody seems to know how to fix these issues.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
11 Jul 2024, 16:06Dear Setshego
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Jul 2024, 16:06
Official
Dear Setshego
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
SL
Setshego L's updateReviewer Update
11 Jul 2024, 16:42Can someone please attend to it urgently because Grace Mothiba is failing to assist. I’ve been struggling to do business with third parties since I started using this new card. What would be the best service you Ute committing to from your response? I’d be more convinced if you had responded with what the steps are going to be.
SL
Setshego L's update11 Jul 2024, 16:42
Reviewer Update
Can someone please attend to it urgently because Grace Mothiba is failing to assist. I’ve been struggling to do business with third parties since I started using this new card. What would be the best service you Ute committing to from your response? I’d be more convinced if you had responded with what the steps are going to be.
Standard Bank's replyOfficial
11 Jul 2024, 17:01Dear Setshego
We have taken note of this matter.
Our team will need to investigate before a response can be provided.
Our sincere apologies for the inconvenience experienced however we will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
We have taken note of this matter.
Our team will need to investigate before a response can be provided.
Our sincere apologies for the inconvenience experienced however we will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Jul 2024, 17:01
Official
Dear Setshego
We have taken note of this matter.
Our team will need to investigate before a response can be provided.
Our sincere apologies for the inconvenience experienced however we will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
We have taken note of this matter.
Our team will need to investigate before a response can be provided.
Our sincere apologies for the inconvenience experienced however we will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***