Standard Bank is the pathetic.

If I could give Standard Bank zero stars I would have. Standard bank is terrible at every touch point, branch, phone, online, irrespective what the channel it is, the staff are unhelpful, unmotivated and does not have a clue about customer centricity. Gone are the days that one could approach a manager with a concern, managers are the worst, they are either not on duty or too busy with "meetings". No one takes accountability for anything. If you work for Standard Bank, please start looking for alternate employment as I am sure they must be losing customers at a rate of knots. I am sure something is seriously wrong at a very senior level and this personality have permeated through the network. I expect a generic response from a low-level employee to this review, I will wait for someone to prove me wrong......