Standard bank is the MOST ineffective bank

On 22 January I called my \prestige"banker about options on how I could pay my studies off. I wanted a comparison between what a personal loan would cost me vs a student loan. She then advised that I would need to physically apply for a student loan in order for this comparison to be done- this means I would have to put in an entire application and wait the \""prescribed 10 days\"" for a response before making the decision. What's worse is that my prestige banker then tells me I she cannot facilitate and assist with the application process. She then gives me a number to call"