1 reviews | Active since Nov 2018
Standard bank is the biggest *******
Since July 2022 STD bank blocked my account without any communication or notification. I went to their branch at Festival Mall Kempton where I was told that the account was blocked because of the big amount I received so they wanted to conduct investigation to know if this transaction was not ********** and the investigation was gonna take up to 3 working days. A week later my account was still blocked and I haven't been contacted by anyone as I was promised. I called STD bank ***** department and I was kept holding for 65 minutes later I was told my query has been escalated I will receive a call from the relevant person in less than 48 hours. Nobody ever called. On the 25th of July I sent an email to Std bank ***** and Std queries until today which is the 31st of August I have not received any reply and have never been contacted by anyone from Std bank to explain why my account is still blocked with my money inside and when are they planning to reopen it because at this point I feel Std bank has ****med me. Blocking my account for 2 months with my money inside is *****
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for taking our call.
Please be advised that we have escalated this matter to our ***** team.
We will be getting back to you as soon as feedback has been provided.
Our sincere apologies for the delay in resolving this matter
Kind regards
Standard Bank Help Centre
***
Thank you for taking our call.
Please be advised that we have escalated this matter to our ***** team.
We will be getting back to you as soon as feedback has been provided.
Our sincere apologies for the delay in resolving this matter
Kind regards
Standard Bank Help Centre
***
Nobody ever contacted me from July until now end of September
Nobody ever contacted me from July until now end of September
We sincerely apologize for the delay in resolving this matter.
We have requested an urgent update from our team.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
We sincerely apologize for the delay in resolving this matter.
We have requested an urgent update from our team.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Can you kindly respond to the emails sent by our team.
Looking forward to your response.
Thank you
Kind regards
Standard Bank Help Centre
***
Can you kindly respond to the emails sent by our team.
Looking forward to your response.
Thank you
Kind regards
Standard Bank Help Centre
***
