KN
Khanyisile N

1 reviews | Active since Nov 2018

31 Aug 2022, 23:12

Standard bank is the biggest *******

Since July 2022 STD bank blocked my account without any communication or notification. I went to their branch at Festival Mall Kempton where I was told that the account was blocked because of the big amount I received so they wanted to conduct investigation to know if this transaction was not ********** and the investigation was gonna take up to 3 working days. A week later my account was still blocked and I haven't been contacted by anyone as I was promised. I called STD bank ***** department and I was kept holding for 65 minutes later I was told my query has been escalated I will receive a call from the relevant person in less than 48 hours. Nobody ever called. On the 25th of July I sent an email to Std bank ***** and Std queries until today which is the 31st of August I have not received any reply and have never been contacted by anyone from Std bank to explain why my account is still blocked with my money inside and when are they planning to reopen it because at this point I feel Std bank has ****med me. Blocking my account for 2 months with my money inside is *****

0
Replies (6)
Standard Bank
Standard Bank's reply01 Sept 2022, 07:48
Official
Good Morning Khanyisile

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
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KN
Khanyisile N's update01 Sept 2022, 14:22
Reviewer Update
Well Standard bank there's nothing new from what you said on your response. This is the same response I get when I go to the branch or call your ***** department. So I'm not convinced that I'll ever get any call from you.
Standard Bank
Standard Bank's reply01 Sept 2022, 16:47
Official
Good day Khanyisile 

Thank you for taking our call.

Please be advised that we have escalated this matter to our ***** team.

We will be getting back to you as soon as feedback has been provided.

Our sincere apologies for the delay in resolving this matter

Kind regards 
Standard Bank Help Centre 
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KN
Khanyisile N's update22 Sept 2022, 14:52
Reviewer Update
Standard bank I want my money that is inside that account than you can take your account because I want nothing to do with you. You sent this SMS on the 8th September 2022: Standard Bank: Service request no. ***, has been resolved. You will be contacted with the details. Queries: ***.
Nobody ever contacted me from July until now end of September
Standard Bank
Standard Bank's reply22 Sept 2022, 15:01
Official
Good day Khanyisile

We sincerely apologize for the delay in resolving this matter.

We have requested an urgent update from our team.

Our team will be in touch with further feedback.

Kind regards 
Standard Bank Help Centre 
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Standard Bank
Standard Bank's reply22 Sept 2022, 15:19
Official
Good day Khanyisile

Can you kindly respond to the emails sent by our team.

Looking forward to your response.

Thank you

Kind regards 
Standard Bank Help Centre 
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