LM
Londiwe M
1 reviews | Active since Jul 2023
11 Feb 2024, 20:40
Standard Bank is terrible, very unprofessional.
Standard Bank is the worst Bank out there. I honestly though they were better. This afternoon, I tried making transaction on my Business Account, I was given an error. I called the Bank, and the consultant transferred me to the ***** Department. To my surprise, I was told by the ***** Consultant, that my account was frozen since December 11. In as much as I was surprised and Schock, the ***** Consultant was also shocked that since December 11, I have been doing transaction on the account, and no one from the Bank ever called me or sent me an email to tell me anything. I was so disappointed. It's over 2 months, since my account was apparently blocked, but up to today, no one from Standard Bank ever called me or send me an email to that effect. Additionally, I have been doing transactions on the account, until today. This is so frustrating. I Bank with all the Banks in South Africa, and no Bank will place a hold on an account, and don't have the decency to even call or send an email to the account Holder for over two months. It's so terrible and unprofessional. My account is frozen, and their ***** department doesn't work on weekends.
Helpful (0)
Replies (13)0
Replies (13)
Standard Bank's replyOfficial
12 Feb 2024, 06:59Dear Londiwe
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Feb 2024, 06:59
Official
Dear Londiwe
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
LM
Londiwe M's updateReviewer Update
12 Feb 2024, 14:10How are you committed to providing the best possible service, when the Investigor assigned to my case, hasn't emailed or calll me for over two months. No one in Standard Bank, able to assist me, or get hold of him. He's like a ghost, but yet my account is frozen, those causing me serious inconviences. This is the worst Bank in the world. No Bank Investigator will not communicate with the client for over 2 months, and care less.
This is a complete mess of a Bank. I regret the second I opened an account with you guys. I should have just continued with Nedbank, because Nedbank will contact you immediately, even before freezing your account.
This is a complete mess of a Bank. I regret the second I opened an account with you guys. I should have just continued with Nedbank, because Nedbank will contact you immediately, even before freezing your account.
LM
Londiwe M's update12 Feb 2024, 14:10
Reviewer Update
How are you committed to providing the best possible service, when the Investigor assigned to my case, hasn't emailed or calll me for over two months. No one in Standard Bank, able to assist me, or get hold of him. He's like a ghost, but yet my account is frozen, those causing me serious inconviences. This is the worst Bank in the world. No Bank Investigator will not communicate with the client for over 2 months, and care less.
This is a complete mess of a Bank. I regret the second I opened an account with you guys. I should have just continued with Nedbank, because Nedbank will contact you immediately, even before freezing your account.
This is a complete mess of a Bank. I regret the second I opened an account with you guys. I should have just continued with Nedbank, because Nedbank will contact you immediately, even before freezing your account.
Standard Bank's replyOfficial
12 Feb 2024, 14:38Good day Londiwe
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Feb 2024, 14:38
Official
Good day Londiwe
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
12 Feb 2024, 14:48Dear Londiwe
Our team attempted to call you without success.
Provide us a time that works for you so we can get in touch.
Eager to hear your thoughts.
Kindest regards
Standard Bank Hello Peter Team
***
Our team attempted to call you without success.
Provide us a time that works for you so we can get in touch.
Eager to hear your thoughts.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Feb 2024, 14:48
Official
Dear Londiwe
Our team attempted to call you without success.
Provide us a time that works for you so we can get in touch.
Eager to hear your thoughts.
Kindest regards
Standard Bank Hello Peter Team
***
Our team attempted to call you without success.
Provide us a time that works for you so we can get in touch.
Eager to hear your thoughts.
Kindest regards
Standard Bank Hello Peter Team
***
LM
Londiwe M's updateReviewer Update
12 Feb 2024, 15:48Stop lying. My phones are on 24/7 and with me. I have no reason not to answer your calls. I have been calling the entire day, and no one can assist me. Investigator froze my account for over 2 months with no respect to call or even send an email. Since yesterday, begging to speak with someone, no one can assist. The worst Bank in South Africa. No bank will handle ***** like this.
LM
Londiwe M's update12 Feb 2024, 15:48
Reviewer Update
Stop lying. My phones are on 24/7 and with me. I have no reason not to answer your calls. I have been calling the entire day, and no one can assist me. Investigator froze my account for over 2 months with no respect to call or even send an email. Since yesterday, begging to speak with someone, no one can assist. The worst Bank in South Africa. No bank will handle ***** like this.
Standard Bank's replyOfficial
12 Feb 2024, 15:52Hi Londiwe
Thank you for the details. Our team will contact you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for the details. Our team will contact you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Feb 2024, 15:52
Official
Hi Londiwe
Thank you for the details. Our team will contact you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for the details. Our team will contact you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
12 Feb 2024, 16:50Dear Londiwe
Thank you for taking our call.
Our team has escalated this matter to our Admin team for further investigations.
We will be in touch with further feedback.
Thank you
Thank you for taking our call.
Our team has escalated this matter to our Admin team for further investigations.
We will be in touch with further feedback.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Feb 2024, 16:50
Official
Dear Londiwe
Thank you for taking our call.
Our team has escalated this matter to our Admin team for further investigations.
We will be in touch with further feedback.
Thank you
Thank you for taking our call.
Our team has escalated this matter to our Admin team for further investigations.
We will be in touch with further feedback.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***
LM
Londiwe M's updateReviewer Update
13 Feb 2024, 08:43What good or difference it makes, when your call came to the same conclusion the other 100s of calls I have placed came to. No one can assist. The Investigator assigned to the case, no one can get hold of him or call. It's like the Investigator is either no longer working or doesn't care because it's a black person's account. How wicked, selfish, unprofessional, illiterate, can someone be to freeze a business account, and over 2 months, not a single word (email or text)? They don't even have the decency, even if they are immature or illiterate to communicate. The worst Bank I have ever dealt with. Banking with all Banks in South Africa made me to have great respect for Banks like Nedbank and ABSA, because they will never treat you this way. STAY AWAU FROM THIS BANK, AS A BLACK PERSON WHO OWNS A BUSINESS. Their ***** department is the worst. Not only they won't notify you before freezing your account, when they freeze your account, they will not communicate with you at all.
LM
Londiwe M's update13 Feb 2024, 08:43
Reviewer Update
What good or difference it makes, when your call came to the same conclusion the other 100s of calls I have placed came to. No one can assist. The Investigator assigned to the case, no one can get hold of him or call. It's like the Investigator is either no longer working or doesn't care because it's a black person's account. How wicked, selfish, unprofessional, illiterate, can someone be to freeze a business account, and over 2 months, not a single word (email or text)? They don't even have the decency, even if they are immature or illiterate to communicate. The worst Bank I have ever dealt with. Banking with all Banks in South Africa made me to have great respect for Banks like Nedbank and ABSA, because they will never treat you this way. STAY AWAU FROM THIS BANK, AS A BLACK PERSON WHO OWNS A BUSINESS. Their ***** department is the worst. Not only they won't notify you before freezing your account, when they freeze your account, they will not communicate with you at all.
Standard Bank's replyOfficial
13 Feb 2024, 08:50Dear Londiwe
Our group is still addressing this issue.
Please be aware that as soon as we receive input, we will provide it.
We sincerely regret the inconvenience caused by the delay.
Kindest regards
Standard Bank Hello Peter Team
***
Our group is still addressing this issue.
Please be aware that as soon as we receive input, we will provide it.
We sincerely regret the inconvenience caused by the delay.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Feb 2024, 08:50
Official
Dear Londiwe
Our group is still addressing this issue.
Please be aware that as soon as we receive input, we will provide it.
We sincerely regret the inconvenience caused by the delay.
Kindest regards
Standard Bank Hello Peter Team
***
Our group is still addressing this issue.
Please be aware that as soon as we receive input, we will provide it.
We sincerely regret the inconvenience caused by the delay.
Kindest regards
Standard Bank Hello Peter Team
***
LM
Londiwe M's updateReviewer Update
14 Feb 2024, 09:05 Investigator doesn't exist, and everyone are the bank is useless. Foolishness of a bank.
Standard Bank is the worst Bank in South Africa. No bank I have dealt with over the last 18 years, that's so unprofessional and *********. They placed my Business Account on hold since December 11, 2023, and up to this day, over two months, no a single soul contacted us. The so-called investigator assigned to the case, careless, and no one can help, moreover, no one can get hold of him. It's like he doesn't exist. Want kind of useless Bank is this. How can you have an employee that no one can get hold of? Is this a joke or what? Over 100 called has been placed since Sunday, to this day, everyone we have spoke to are useless, the Investigator is like a god. If he doesn't contact us again for additional 6 months, we will be here waiting. What kind of foolishness of a bank is this. We are closing our Account, this is a complete nonsense, and never try to open a Business Account with them as a Black person. Everything will be fine, until you get in a problem, that's the time you will know how unprofessional they are. It will be better you Bank with ABSA or Nedbank, they will never treat you in such a manner.
Standard Bank is the worst Bank in South Africa. No bank I have dealt with over the last 18 years, that's so unprofessional and *********. They placed my Business Account on hold since December 11, 2023, and up to this day, over two months, no a single soul contacted us. The so-called investigator assigned to the case, careless, and no one can help, moreover, no one can get hold of him. It's like he doesn't exist. Want kind of useless Bank is this. How can you have an employee that no one can get hold of? Is this a joke or what? Over 100 called has been placed since Sunday, to this day, everyone we have spoke to are useless, the Investigator is like a god. If he doesn't contact us again for additional 6 months, we will be here waiting. What kind of foolishness of a bank is this. We are closing our Account, this is a complete nonsense, and never try to open a Business Account with them as a Black person. Everything will be fine, until you get in a problem, that's the time you will know how unprofessional they are. It will be better you Bank with ABSA or Nedbank, they will never treat you in such a manner.
LM
Londiwe M's update14 Feb 2024, 09:05
Reviewer Update
Investigator doesn't exist, and everyone are the bank is useless. Foolishness of a bank.
Standard Bank is the worst Bank in South Africa. No bank I have dealt with over the last 18 years, that's so unprofessional and *********. They placed my Business Account on hold since December 11, 2023, and up to this day, over two months, no a single soul contacted us. The so-called investigator assigned to the case, careless, and no one can help, moreover, no one can get hold of him. It's like he doesn't exist. Want kind of useless Bank is this. How can you have an employee that no one can get hold of? Is this a joke or what? Over 100 called has been placed since Sunday, to this day, everyone we have spoke to are useless, the Investigator is like a god. If he doesn't contact us again for additional 6 months, we will be here waiting. What kind of foolishness of a bank is this. We are closing our Account, this is a complete nonsense, and never try to open a Business Account with them as a Black person. Everything will be fine, until you get in a problem, that's the time you will know how unprofessional they are. It will be better you Bank with ABSA or Nedbank, they will never treat you in such a manner.
Standard Bank is the worst Bank in South Africa. No bank I have dealt with over the last 18 years, that's so unprofessional and *********. They placed my Business Account on hold since December 11, 2023, and up to this day, over two months, no a single soul contacted us. The so-called investigator assigned to the case, careless, and no one can help, moreover, no one can get hold of him. It's like he doesn't exist. Want kind of useless Bank is this. How can you have an employee that no one can get hold of? Is this a joke or what? Over 100 called has been placed since Sunday, to this day, everyone we have spoke to are useless, the Investigator is like a god. If he doesn't contact us again for additional 6 months, we will be here waiting. What kind of foolishness of a bank is this. We are closing our Account, this is a complete nonsense, and never try to open a Business Account with them as a Black person. Everything will be fine, until you get in a problem, that's the time you will know how unprofessional they are. It will be better you Bank with ABSA or Nedbank, they will never treat you in such a manner.
Standard Bank's replyOfficial
14 Feb 2024, 09:11Dear Londiwe
We are able to attest that our staff is putting a lot of effort into finding a solution.
Please keep an eye out for any upcoming correspondence.
We really apologize for any inconvenience this may have caused.
Kindest regards
Standard Bank Hello Peter Team
***
We are able to attest that our staff is putting a lot of effort into finding a solution.
Please keep an eye out for any upcoming correspondence.
We really apologize for any inconvenience this may have caused.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Feb 2024, 09:11
Official
Dear Londiwe
We are able to attest that our staff is putting a lot of effort into finding a solution.
Please keep an eye out for any upcoming correspondence.
We really apologize for any inconvenience this may have caused.
Kindest regards
Standard Bank Hello Peter Team
***
We are able to attest that our staff is putting a lot of effort into finding a solution.
Please keep an eye out for any upcoming correspondence.
We really apologize for any inconvenience this may have caused.
Kindest regards
Standard Bank Hello Peter Team
***
LM
Londiwe M's updateReviewer Update
15 Feb 2024, 09:50 I want to close my account, please, and then you guys can reverse the payment in the account of those that made payments. I can't take this nonsense anymore. Complete foolishness. Something that will never happen to a white person. PLEASE HOW CAN I CLOSE DOWN THE ACCOUNT, AND DON'T TELL ME ANY NONSENSE OF CALLING, PLEASE THAT'S USELESS.
LM
Londiwe M's update15 Feb 2024, 09:50
Reviewer Update
I want to close my account, please, and then you guys can reverse the payment in the account of those that made payments. I can't take this nonsense anymore. Complete foolishness. Something that will never happen to a white person. PLEASE HOW CAN I CLOSE DOWN THE ACCOUNT, AND DON'T TELL ME ANY NONSENSE OF CALLING, PLEASE THAT'S USELESS.
Standard Bank's replyOfficial
15 Feb 2024, 10:00Dear Londiwe
We sincerely apologize for the delay.
We will provide feedback as soon as its received.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the delay.
We will provide feedback as soon as its received.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply15 Feb 2024, 10:00
Official
Dear Londiwe
We sincerely apologize for the delay.
We will provide feedback as soon as its received.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the delay.
We will provide feedback as soon as its received.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***