Standard Bank is terrible on customer service requests!!!

I wrote to Standard Bank Vehicle and Asset Finance on 6 January 2021 with 2 very simple requests. Firstly to change the bank details for my debit orders, which i supported with a bank confirmation of my nrw bank account. Secondly, having been unemployed for 2 years, i requested the vehicle finance account be restructured with a lower monthly repayment. In the past five weeks i have been so frustrated. i received numerous calls from consultants stating my account was in arrears, when it clearly was not. I've spoken to scores of consultants who promised to escalate my requests, only to receive emails stating that the matter was receiving attention, being passed onto other departments; the latest email gave a set instructions to fill out another form and submit more documents. The form cannot be accessed on their website, neither can you reply on the email they sent. In my opinion this department is totally *********** to execute a simple request.