Standard Bank Is Terrible

<p>You have to wait up to half an hour to be helped, even pensioners. The service is poor i once had to do some banking with an adult disabled friend she was sick and was crying i asked the information lady if there is any chance that they can maybe help me sooner because of my friend not feeling very well she told me to go and stand where the pensioner and disabled line is but the consultants kept on helping other people eventually i was helped by a lady she asked why was i standing in the disabled line i explained to her that my friend is disabled and that she is not feeling well and i did ask the information lady and she said its fine they will help she asked me whose account was i doing the business from my friends or mine i said well its mine but i have my friend with me thats really not feeling well as you can see so i asked if its possible to be helped sooner and the info lady said its fine she then told me i have to go and queue again because its my friend thats disabled and not me and its my account i told her i know but my friend is ill and i was given the go ahead to come stand here she refused to help me and i went back into the queue the people infront of me all gave me space to go and stand infront unlucky for me i was helped by the same consultant that showed me away she then was so rude she didnt even greet and she literally threw the paperwork at me and said thats it we are finished i asked for the manager i then had my friend with me and i explained the situation to him my friend started crying and told him ek is siek baie siek ek voel nie leke nie (she is mentally disabled) the manager couldnt care less about my complaint of the consultant just said he will deal with it. Then the other day we went all the way to pomona to go buy spares for our car when i swiped my card it said insufficient funds i couldnt understand because i had R1500 in my account i told the guy to try again still same story, we went to an ATM nearby pressed saldo just to see the account says 8c. I was furious becoz where did my money go we went back and back to the atm still nothing tried to phone standard bank customer service with absolutely no answer after 20min online. I kept on phoning and phoning same story everytime i called, after and hour and a half i checked threw my standard bank app whats the amount showing my money was back and it was an error from the bank. Then i had an debit order that didnt go threw i have and access account first had a cheque card but changed cause the fee for debit orders not going off was R115, and for access account it was R17 i went onto my app browsed threw all my transactions and saw unpaid debit order fee R115 i went to the bank yesterday to go query the said to me thats the new fee for 2017 i mean really how do bank fees increase from R17 to R115? I am disgusted in theyre service to say the least. Definitely gonna change banks has had enough.</p>