Standard bank is taking me for a fool.

I am completely disheartened and frustrated by the lack of empathy and customer service provided by standard bank.

I had reached out to standard bank over a week ago to discuss a doubt debt that had come off my account for my student loan. I was told I would reserve a reversal of the amount over paid and that it had been escalated ( consultant was Pumzile Mabaso). I was informed it would take 2 days for the issue to be resolved, only to call after a week to follow up and be bounced around from consultant to consultant (who all tell me very different stories). One consultant says he can't assist and I should call student loans, which I had done only to be told that I should contact customer service. Again I am transferred and then informed I need to go into the bank.

I would advise all students, to not apply for loan from the bank as there process of resolving queries and settling concerns is absolutely horrific!