ML
Michael L

1 reviews | Active since Jan 2020

06 Feb 2020, 21:17

Standard bank is still the poorest customer services I've ever seen

A while ago I placed a review about Standard bank and to this day nothing is sorted. the client services is absolutely poor. I asked them to phone me and i see a missed call on my phone but did not hear it ringing??? I phone back and guess what.... the call does not go through.

Now this guy was suppose to phone me back after he went over the recording of Friday the 24 of January 2020 around 8 am and you guessed it. He never phoned. I get a review email and of course, I rate -***9 and asked to phone me and that's how another poor customer service is created.

I am still fighting with Standard bank and thair Faulty system and now they are making it my problem.

They are a bunch of lying *****s sucking money for their mistakes.

Complaint reference *** is still going on and I'll never close it till this problem is solved!!!!

0
Replies (2)
Standard Bank
Standard Bank's reply07 Feb 2020, 07:12
Official
 
Hello Michael
 
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
We greatly appreciate your continued support  
 
Kind regards 
 
Tshilidzi Mulaudzi
Complaint Resolution Centre
********** 
********** (fax)
*********** M
Standard Bank
Standard Bank's reply14 Feb 2020, 14:19
Official
Hello Michael

Kindly note this matter has been resolved, and contact has been made with you.

Kind regards

Complaint Resolution Centre