Standard Bank is still terrrible. Even after a Hello Peter complaint.

So after my last complaint i was finally contacted by someone claiming to be my personal banker. Promises were made that the issue with my email had been resolved and that i would receive her contact details for future communications. Rather predictably, i have received no email correspondence from her since yesterday so don't even know who to contact now about the failed credit card application. Anyway, at this point, cancelling the application and closing my existing accounts really seems like the most expedient thing to do...