Standard Bank is still stuck in 1995

Standard bank has little to no support in dealing with international issues. Even though its a small issue, it has been quite frustrating that it has still not been resolved, I have been passed on to different departments and its been a full week with no progress at all.

I am currently in SE Asia and I sent a moneygram through a local bank to my Standard Bank Account, it was said that this transaction will take 48 hours. Its been over a week now, no funds in my account. I went to client queries via email who then tried to call me however the network I am on here in Cambodia does not support international calls for some odd reason, I have asked them to try a different way of communicating, eg. calling on whatsapp, telegram or line as this works with a simple internet connection. Which they refuse to do, they then decide to pass me on to other departments which I have not received a response from yet.

It took 3 contact attempts for them to get me to the correct department, how does something like this take so long to do, why cant the first person advise me accordingly, it shouldn't be that difficult, when i mentioned moneygram, why not refer me to the correct department immediately. I was also referred to their chat service which was also NO HELP! However they did finally pass me onto the "correct" department. (Awaiting their response)

In conclusion, I just think that its 2025 and technology is out there, and that it shouldn't be this difficult to resolve such a simple issue. What is the point of being their client if they are unwilling to assist. Or take measures in upscaling on their systems. 8 days, zero resolution.

Please assist

Phone number - +***