jF
johan F
1 reviews | Active since Mar 2009
08 Mar 2021, 14:04
Standard Bank is *****ing our money.
I am allowed free ATM cash deposits of up to R5000 per month. I made a R5000 ATM cash deposit on the 28th of February 2021(No transaction fees) and again a ATM cash deposit of R5000 on the 3rd of March 2021. For the last one I was charged R45. I queried this on the 5th of March 2021 and received a service request number***). On the 8th I received a sms to say that the request for reversal of the R45 was denied. Nobody phoned for additional information and the service request was closed.
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Replies (3)
Standard Bank's replyOfficial
09 Mar 2021, 00:16Hello Johan
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply09 Mar 2021, 00:16
Official
Hello Johan
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
*** (fax)
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jF
johan F's updateReviewer Update
11 Mar 2021, 06:08Your "Investigation " was completed again and closed with an email. Apparently the investigation was done around the statement entry which is obviously wrong. I was nowhere near Cape Gate Std bank on the 1st of march. I only have the bank sms of the deposit but apparently that is not sufficient. Should you not get additional data before completing your investigation.
jF
johan F's update11 Mar 2021, 06:08
Reviewer Update
Your "Investigation " was completed again and closed with an email. Apparently the investigation was done around the statement entry which is obviously wrong. I was nowhere near Cape Gate Std bank on the 1st of march. I only have the bank sms of the deposit but apparently that is not sufficient. Should you not get additional data before completing your investigation.
jF
johan F's updateReviewer Update
11 Mar 2021, 19:15It seems like I'm being ignored now. Std bank the issue will not disappear
jF
johan F's update11 Mar 2021, 19:15
Reviewer Update
It seems like I'm being ignored now. Std bank the issue will not disappear