1 reviews | Active since Oct 2015
STANDARD BANK IS *****ING FROM IT'S CUSTOMERS
Money was taken out of my cheque account & when I called I was told to go to the branch.<br> I went to the Southgate branch & the manager said that they over paid me when I was cashing my investment. I then told him to cancel every account that I have with them because I never received any communication that money was taken out of my account.<br> He then said everything was cancelled & gave me a document to sign.<br> June 2015 I got an sms that I was blacklisted as I owe standard bank R1400, I then called the call centre & I was told that the account was never closed because I still had an investment with them which didn't make sense cos the 1st time I was told that they took money off my account because they overpaid me, when I explained to the consultant what had happened, she said she didn't understand & sent me back to the branch. September I got an sms that the arrears amount was paid up, I went back to the bank & the same manager told me that they took money out of my investment account & settled the arrears. 1st of all I didn't have arrears cos my account was closed & if I owed them they shouldn't have confirmed that the account was closed. i want all my money back.
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Complaint Resolution Centre
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
