Standard Bank is soo unprofessional

After lodging a complaint about Standard Bank nothing was resolved . On Friday the 11th of August I received a call saying someone is trying to call me and has been trying to reach me but instead I just received the following message ; Standard Bank: Service request no. ***, has been resolved. You will be contacted with the details. Queries: ***. I received the message on Friday 11th August and up until now nobody contacted me with the details. I do not know how it was resolved . I am very disappointed and angry because this is very unprofessional.