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Stacy-Lee Stroebel

1 reviews | Active since Aug 2016

05 Aug 2016, 15:19

Standard Bank is so unprofessional

<p>After numerous phonecalls with the collections about payments on the credit card, I was still harassed on a daily basis, sometimes at 6pm at night, without notes being made on the system as I was constantly contacted again and again.</p> <p> </p> <p>I made a payment at the beginning of the month on the credit card. They still transferred additional funds yesterday without my knowledge or consent, saying that I "hung up" when I did not answer after their umpteenth call that day.</p> <p> </p> <p>When I do answer calls, the collections agent is involved in their own personal conversations while on the line with me. This is extremely unprofessional. </p> <p> </p> <p>I hardly have funds to make it until the end of the month now.</p>

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Replies (1)
Standard Bank
Standard Bank's reply08 Aug 2016, 13:46
Official

Good day Stacy-Lee Stroebel

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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