KY
Kieran Y

1 reviews | Active since Jul 2019

09 May 2020, 08:37

Standard Bank is so ***********

I am so fed up with Standard Bank at the moment. I have had a complete loss of income due to the covid 19 lockdown and am only able to return back to work on level 3. I have sent all documents through that needed to be sent to say that I will not be recieving an income and have had no response. Due to this, I am unable to fulfill my loan installment. Standard Bank has now handed me over to Robert attorneys. The attorneys called me to ask if I can pay the full amount and not even the installment amount. Where do you expect me to pull that amount of money from? The UIF payment I recieved was pathetic and I hardly survive the month. Standard Bank, stop harassing me. I have received countless messages regarding this but haven't received a single response regarding the Covid 19 documents which I had sent through at the beginning of lockdown.

0
Replies (1)
Standard Bank
Standard Bank's reply10 May 2020, 04:20
Official
 Hello 
  
Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support   Kind regards  Complaint Resolution Centre
 *** 
*** (fax)
 
***