Standard Bank is slipping down a slippery slope...

This is the worst experience that I have ever had with Standard Bank. I am seriously considering moving my homeloan to a different bank. I app**** for a re-advance about 2 weeks ago. Then I had to go to the branch to some sort of confirmation. I waited and waited and waited and started collecting dust. There is absolutely no urgency. It looks like a bank gone wrong. Stunning interior, but without the service I am afraid it fades rather fast.... I was promised payment within 3 working days. This was Monday-Wednesday this week. It is now Friday, and I, as the customer, must run around to follow up. Shocking and disappointing. I would not recommend Standard Bank to anybody.