Standard Bank is sending me infected e-mails and don't care about complaints!

I keep getting infected e-mails from Standard Bank. Despite complaining about this for months now, nobody seems to be able to resove the matter. I cannot even forward the e-mails to Standardbank, as they get rejected by your mail server with a note that the message is infected:

The attached file had the following undeliverable recipient(s): *** Information about your message: Subject: Fwd: [SPF:fail] Your IT3(b) Certificate GroupWise Message Id: 5F4CADBF.1E1:243:10447 Message log tag: *** Number of send attempts: 1 Time of initial send attempt: 08-31-20 09:58:58 Transcript of session follows: Command: Data... Response: 550 5.7.1 Message infected with Heuristics.Phishing.Email.****fedDomain

I have already contacted to the following Standard Bank employees in order to get the matter resolved: Phishing @standardbank.co.za Johanna Kele - Complaints resolution centre Samantha Ramisur - Complaints Specialist: Insurance Lebogang Sefume at Mooirivier Mall branch

I have also logged a complaint before on this website and received a response that the complaint will be attended to - which was a lie as it has to date not been done.