Standard Bank is ruining my life - threatened listings for debt I never took up

Item: Standard Bank
Rating: 1
Author: Queen M

I am unable to get a clearance certificate for my debt review because I apparently have an overdraft with Standard Bank. I do not even have a mere loan with Standard Bank let alone a credit card and I never app**** for an overdraft.

This is hindering my ability to get a clearance Certificate and remove my name from debt review as required by law because I do not and have never been offered or taken up an overdraft with Standard Bank. I keep getting calls from collection agencies saying I owe standard bank more than R3000 and threatened of ITC listings on defaults for a loan or money I never even spent.

I need Standard Bank to give me a paid up letter for this to be resolved because I cannot get my clearance certificate due to this blunder!!!!!!!

Helpful (0)

Replies (5)

Standard Bank's replyOfficial

26 Sept 2018, 11:59

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply26 Sept 2018, 11:59

Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

Queen M's updateReviewer Update

27 Sept 2018, 09:25

What does this response mean? No commitment to resolving this except for telling me to lodge a complaint. I am really disappointed in Standard Ban****!!!! I am still frustrated because no attempt to contact me has been made let alone an assurance that this matter will be dealt with.

Queen M's update27 Sept 2018, 09:25

Reviewer Update

Queen M's updateReviewer Update

27 Sept 2018, 09:28

I will be reporting this to the NCR, surely I cannot be expected to pay for a debt I never took out.

Queen M's update27 Sept 2018, 09:28

Reviewer Update

I will be reporting this to the NCR, surely I cannot be expected to pay for a debt I never took out.

Queen M's updateReviewer Update

03 Oct 2018, 13:34

It looks like after all the airtime I wasted trying to get clarity from Standard Bank, I have to approach the NCR. I find it rather appalling that Standard Bank can handover an account for debt I never took out (apparently its transaction fees) despite the account in question having been dormant for over three years now. I feel so vindicated that I am being bul**** to pay for R3000 plus worth of fees on a dormant account which I tried to close numerous times with no luck. Truly hoping to get my life back because everything is at a standstill because of Standard Ban****!!!

Queen M's update03 Oct 2018, 13:34

Reviewer Update

Queen M's updateReviewer Update

03 Oct 2018, 15:09

Formal complaint now lodged to the National Credit Regulator in terms of Section 136 of the Act

Queen M's update03 Oct 2018, 15:09

Reviewer Update

Formal complaint now lodged to the National Credit Regulator in terms of Section 136 of the Act