Standard bank is robbing the community

I am absolutely frustrated I phoned sent emails still I was debited over my installment. I received a sms to say there is an increase of R1320. On Friday for Saturday who's has that kind of money extra in today's day and age I was shocked at this. I have never defaulted in my payments for the past 12yrs and standard bank is just taking advantage now of me over charging continuously I keep phoning the call center for and I am been pushed around and told I will get a call back in 3 days but never do. I go inside the bank no one can help. What is going on once you get a home they can just do as they please so we don't have a right we are paying the money back more than we borrowed. I am being charged for what I need an explanation they changed stuff around my debit amount on my banking app say one amount and I'm debited another they have absolutely *********** people working there this is such and important part our people's lives and these people cannot even answer me. Assurance is a must if u have a bond and I have been paying for the past 12 years and u cannot have a bond with out it. The assurance company has record of all my payments but the home loan has not been reflecting it on there side and now over charging me. I fixed my bond with one and it we agreed on the amount than next month I'm being charged over R1300. This whole thing doesn't not make any sense.Pearl Chatbot, Expert's AssistantI'm sorry to hear about the issues you're facing with your bank. To better assist you, could you please specify which service or product this issue is related to?
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