Standard bank is robbing people off their hard earned cash like the ANC

I've always had issues with my group funeral scheme at standardbank and there seems to be no one at that bank willing to solve this. I am not so sick and tired of calling and complaining to deaf ears, next step now is to cancel the damn policy.

I've gone there 2 years back to get the debit order date changed and they wanted me to write a letter and drop it at their branch, like its a ****ing debit order date but fine i did that and you know, up to today that date has not been changed. So each month i have to remember to transfer money into that account so that the debit order goes through, i do so the night before and you know what happens, that ****ing back debit the day before the 20th which is the debit order date or on the 21st. On the 21st it happens some days that i did not see they haven't deducted for the debit order and i use that money and then later on the day i will see that the debit order bounce and you know there's a fee they charge for that **** and then my account is now on minus...

Any way so this month i remember that i had reversed last month's debit order because they pulled this usual stunt. Any way this month on the 19th i transfer 500 into my account making provision for last month and this month's debit order and you know what this horrible bank does? They deducted for 3 months when its supppsed to be for 2 months. I've just reversed those debit orders I'm ****ing ****ed right now and i see that they haven't returned the R147 they charge for the debit order that bounced.

I ****ing want my money back, I'm going to give them a call tomorrow and they better give me my money back if they don't sort this bull**** out. FNB has been offering me better services, i think its time to switch banks now, can not deal with this incompetency.