wT
warren T

1 reviews | Active since Dec 2014

11 May 2021, 11:11

Standard Bank is rejecting applications unfairly and *******ly!!!

Good day,

i have been trying to apply for vehicle finance since last year oct, but i am being unfairly treated to the degree of '**************s of credit grant" as it is not your typical application. however nobody seems to give two ****s about helping people in this country, they are just systematically having a bot computer check the application, there is no more manual checking (according to what i have been told). i believe this to be true as everybody i have had contract with from various dealerships and branches of standard bank, have informed me.

people of the bank care more about lining their pockets than actually doing their jobs as required. are there people in standard bank who is embracing their new "slogan - standard Bank has decided it is time to move on. Its new slogan addresses the dreams and aspirations of clients: ‘It Can Be’ the bank declares" .

so far nobody has got back to me regarding my recent escalations and request for help.

This is the level of service we civilians are subjected to in this country. yet We are Owing debt to other countries.

i would like to speak to someone from standard bank who is willing to assist me with an vehicle finance application and not just turn a blind eye,, my contact details are ***.

regards

0
Replies (2)
Standard Bank
Standard Bank's reply12 May 2021, 00:46
Official
Hello 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
 *** 
*** (fax)
*** 
wT
warren T's update17 May 2021, 12:24
Reviewer Update
Residents of south africa, please note that i have waited 5 days without any contact from standard banks initial reply to my complaint. according to standard bank " We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency". Urgency, i beg to differ. there is no Urgency in this country expect for personal favors in the system.