Standard Bank is pathetic - no customer service!

No sense of customer urgency and customer service. A do not care Attitude!<br> It seems like they do not care if they lose clients.<br> Why do people always have to go the long way to get any joy!<br> <br> I wrote off my car, long story short...Outsurance needs a settlement letter and a Natis document from Standard bank to pay out a sum that I would use as a deposit.<br> <br> After numerous mail, calls etc. Standard bank sends the settlement letter, still no Natis document.<br> Request after Request and still no one at Standard Bank is providing assistance.<br> <br> This is going on from 6 February<br> No one at the vehicle finance department puts a name at the bottom of their reply....no one is taking ownership of this query!!<br> Pathetic!!! <br> <br> <br> All that is needed is for someone with a sense of urgency and professionalism to send the NATIS DOCUMENT to outsurance!!!!<br>