ES
Ebrahim S
1 reviews | Active since Jan 2011
15 Mar 2021, 08:40
Standard Bank is PATHETIC
I ordered a replacement mastercard as the chip on my old one stopped working. Its been 5 days and no card received. When i call card division to trace, they hang up on me after 10 minutes. On top on that i was told i have to pay for the card even though the chip doesnt work. What **** service is this from standard bank? I am going away on a trip this weekend and i dont have my card.
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Standard Bank's replyOfficial
15 Mar 2021, 15:18Hello Ebrahim,
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
**********
********** (fax)
***********
Standard Bank's reply15 Mar 2021, 15:18
Official
Hello Ebrahim,
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
**********
********** (fax)
***********