HH
Henriette H
1 reviews | Active since Nov 2019
29 Aug 2022, 16:19
STANDARD BANK IS PATHETIC
Beyond pathetic service once again, from Standard Bank!!! After phoning numerous times from the middle of August, to find out when my new cheque card will be at my branch, and still I have no clarity. Here we are, 29 August, 2 days before my card expires, and after several phone calls today, I just get put on hold, and the no one answers. Can Standard Bank please let me know, what needs to be done? Usually I will receive an sms from the bank long before the card expires, to notify me the card is at the branch. Clearly, Standard Bank Customer Service is non-existing!!!
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
29 Aug 2022, 16:27Good day Henriette
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
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Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply29 Aug 2022, 16:27
Official
Good day Henriette
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's replyOfficial
30 Aug 2022, 16:31Dear Henriette
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist.
If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
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We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist.
If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Aug 2022, 16:31
Official
Dear Henriette
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist.
If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist.
If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***