kJ
khanyisa J
1 reviews | Active since Jun 2019
31 Jan 2024, 18:06
Standard bank is pathetic
Always heard how pathetic a service standardbank offers but never really had much to do with it until recent months. They send you from post to pillar until your airtime runs dry.
Seems like know one know anything there or who deals with what at any given time...
Today I am trying to gain access to my online banking and banking app but can't and I call the contact center and again I'm on hold and this person who's assisting me doesn't even say way she's put me on hold and for how long....
Mind you st the branch they advised me to Uninstall and re-install the app, which I did but still no access...
This is so frustrating
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
01 Feb 2024, 06:51Dear Khanyisa,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply01 Feb 2024, 06:51
Official
Dear Khanyisa,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
01 Feb 2024, 14:02Dear Khanyisa,
Thank you for taking our call. We have noted that you will be visiting the branch to assist with resolution.
Kindly reach out to the team should you not be please with the outcome. In the meantime we will be closing the matter.
Kindest regards,
Standard Bank Social Media Team
***
Thank you for taking our call. We have noted that you will be visiting the branch to assist with resolution.
Kindly reach out to the team should you not be please with the outcome. In the meantime we will be closing the matter.
Kindest regards,
Standard Bank Social Media Team
***
Standard Bank's reply01 Feb 2024, 14:02
Official
Dear Khanyisa,
Thank you for taking our call. We have noted that you will be visiting the branch to assist with resolution.
Kindly reach out to the team should you not be please with the outcome. In the meantime we will be closing the matter.
Kindest regards,
Standard Bank Social Media Team
***
Thank you for taking our call. We have noted that you will be visiting the branch to assist with resolution.
Kindly reach out to the team should you not be please with the outcome. In the meantime we will be closing the matter.
Kindest regards,
Standard Bank Social Media Team
***