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Ilana S

1 reviews | Active since Mar 2025

25 Mar 2025, 09:46

Standard Bank is pathetic

This bank is really pathetic and I am really being treated in an unacceptable manner now. Standard bank allowed Netbank to deduct my car payment on the 20th of this month instead on the contracted 25th. With that, my overdraft limit was exceeded. Now that I received my salary this month, my account is frozen by Standard bank and I can not access my salary. I spend almost an hour on the phone with them saying sorry you have to wait 24hrs. Now as I sit here I get an SMS from Standard bank, your check account is still over limit, make a payment by 27 March 2025, which it is not, it is well in the green. In the mean time I am stranded and unable to access any of my funds. This is absolutely the worst service I have ever received.

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Replies (1)
Standard Bank
Standard Bank's reply25 Mar 2025, 09:49
Official
Dear Ilana, 

Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologise for any inconvenience or unwarranted frustration this has given you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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