Standard Bank is pathetic

My mother had an accident where the vehicle Mirror and Windscreen broke. The incident happened on the 17 of June and assessment was done on the 19 of June. After that she got the claim number which is ********** 7016. Bare in mind she stays in Sterkspruit which is 110km away from Aliwal North Where the assessment needed to be done. After 2 weeks she gets a call that N1 panel beaters need the broken mirror, which means she needs to drive back to Aliwal North again just to give them the broken mirror, what about the broken Windscreen and her fuel?.Contacted you guys to hear if she do the whole process once instead of going up and down. She spoke to a woman by the name of Elizabeth, apparently she’s the only one that can contact the panel beaters. Which does not make sense, how can you have one person responsible for such..... what happens when she’s ill and not at work??? Don’t even know how you hired her, cause she’s unreliable and don’t give a **** about her job. She was suppose to contact my mother back which she never did till today. That’s when my mother gave me the rights to contact you guys, but I then experienced the same treatment...... all I get told is we shall call both you and your mother back sir. It’s been a month and nothing has happened but you guys are quick to want your money back. If this is not resolve today I promise you guys I’ll drag your name on every social media platform