Standard Bank is Pathetic

<p>My mom passed away on the 9th of Jan 2017 and I am the executor of her estate. Standard bank refuses to deal with me until I am able to send them the Letter of Executorship - which is fine and I understand this. BUT STD Bank's deceased dept doesn't seem to understand that this letter is not something that is made available immediately - it takes quite a while. You'd think from working with deceased estates that they'd know this and therefore make provisions. But no. All I want is for STD bank to freeze her account so that no debit orders come off. They can't do this. I've even sent their dept her death certificate to prove she passed away, plus her will which nominates me as executor. Pathetic. Thanks for making this process so much harder.</p>