Standard Bank is once again totally confused

I Sent in an email to Standard Bank Information Desk requesting branches in Lenasia , I receive a ref no <br> [SR Ref No : ***9] so i thanked them and gave them more information and they gave me another ref no [SR Ref No : ***6]? and they said some-one from Business Banking will contact me which was yesterday.<br> Today i tried their number in the morning and I waited for 10 minutes and I had to hang up. I tried again after 12h00 eventually Zandile answered the call but she could not identify both the ref nos so she went to another department and came back to me after about 8 minutes and she assures me some will phone me in 10 minutes.<br> Its gone over 20 minutes and no -one bothered calling. I need to open this account tomorrow.<br> <br> Does Standard bank understand urgency , daily I am see people moving to other banks Do Std bank wants me to move as well after 30 years of banking with them