Standard Bank is numbering its own days

I've been struggling for over a week to get them to allocate the settlement payment to my car loan and close the loan. I first sent nice messages and then I got more strict. I finally received a response yesterday, but no apologies or even acknowledging that they've let me down or made me wait four days for a response. I have been with Standard Bank for over 20 years and it's so sad that next week I will be going to the Vredendal branch to close all my accounts as I'm moving over to Discovery Bank (who, at least, treats you like a human). Discovery is also a lot more high-tech than Standard Bank. Their app is amazing and you can chat to their agents within minutes on their instant messaging app that actually connects you to a human who has been properly trained. No, Standard Bank, Onit is not a chat function. Google provides better answers.

Sorry to see that Standard Bank has deteriorated so much over the years. Pity. All the best to you guys. I hope Standard Bank can turn things around.