TP
Tony P
1 reviews | Active since Jan 2014
01 Dec 2019, 09:59
Standard Bank Is Now Sub Standard
The continued deterioration in service levels by Standard Bank is truly staggering. They recently closed their branch in Hout Bay and at the same time closed two ATM machines. The end result is that we now have only one fully functionable ATM for the whole of Hout Bay. If the machine is out of service then bad luck. On pay day weekends we now have a queue around the block and waiting times of up to two hours. If you need a branch you now have to travel. Of course our bank charges for doing absolutely nothing are still going up. The bank no longer care about customers or for that matter staff. A disgrace to the financial "services" industry.
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Replies (2)
Standard Bank's replyOfficial
02 Dec 2019, 02:47Hello Tony
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Muhammed AsvatComplaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Muhammed AsvatComplaint Resolution Centre
*** *** (fax)
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Standard Bank's reply02 Dec 2019, 02:47
Official
Hello Tony
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Muhammed AsvatComplaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Muhammed AsvatComplaint Resolution Centre
*** *** (fax)
***
Standard Bank's replyOfficial
06 Dec 2019, 11:04Dear Tony
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply06 Dec 2019, 11:04
Official
Dear Tony
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***