PV
Peter V
1 reviews | Active since Apr 2018
31 Mar 2023, 15:42
Standard Bank is NOT your friend
Standard Bank recently cancelled my credit card, reset my mobile app and removed all my beneficiaries without my consent. This was the subject of a previous review. After my review, they re-instated most of the beneficiaries. One that I had to re-instate myself was payment for ONLINE ELECTRICITY. The next time I bought electricity, I did not receive a TOKEN and noted that the Proof of Payment had the incorrect reference. I verified my reference, ensuring that it was correct and again bought electricity. The Proof of Payment again had the incorrect reference, so I did not receive my token for a second time. (My reference is my meter No ***. The Proof of Payment reference in both cases was ***)
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
31 Mar 2023, 15:44Dear Peter
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply31 Mar 2023, 15:44
Official
Dear Peter
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
31 Mar 2023, 16:07Dear Peter
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply31 Mar 2023, 16:07
Official
Dear Peter
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
PV
Peter V's updateReviewer Update
31 Mar 2023, 16:16The beneficiary details that I entered when I re-instated the beneficiary were incorrect. Gorden from Standard Bank phoned back within minutes and assisted me to correct this.
PV
Peter V's update31 Mar 2023, 16:16
Reviewer Update
The beneficiary details that I entered when I re-instated the beneficiary were incorrect. Gorden from Standard Bank phoned back within minutes and assisted me to correct this.
Standard Bank's replyOfficial
31 Mar 2023, 16:28Good Day Peter
Excellent customer service is our priority and we are happy that we met that mark!
Thank you for leaving an amazing review.
It means the world to us and to our entire team!
We look forward to serving you again soon!
Warm Regards
Standard Bank Hello Peter Team
***
Excellent customer service is our priority and we are happy that we met that mark!
Thank you for leaving an amazing review.
It means the world to us and to our entire team!
We look forward to serving you again soon!
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply31 Mar 2023, 16:28
Official
Good Day Peter
Excellent customer service is our priority and we are happy that we met that mark!
Thank you for leaving an amazing review.
It means the world to us and to our entire team!
We look forward to serving you again soon!
Warm Regards
Standard Bank Hello Peter Team
***
Excellent customer service is our priority and we are happy that we met that mark!
Thank you for leaving an amazing review.
It means the world to us and to our entire team!
We look forward to serving you again soon!
Warm Regards
Standard Bank Hello Peter Team
***