Standard Bank is not treating my student loan without surety application with the necessary urgency

It is almost end of business day today and it has been 5 days since I had app**** for the Standard Bank, Student Loan Without Surety. I was supposed to check in to my res this Saturday but now I will try to negotiate with the landlord for it to be the 1st of February even though I am of course still charged for January, the landlord keeps calling me and my guarantor (dad) and sending me emails to me and my parent about the January rent due but I have to make excuses that the bank is delaying. Last year 2024 I was supposed to do my BCom Honours in tax at UJ after graduating with a BCom Accounting in 2023 but couldn’t because of serious financial constraints and began to send hundreds of job applications but couldn’t get a job because of the state of this country and I have been unemployed and depressed until today. So this opportunity for me to do my BCom Honours in Tax at UCT is my last chance to fight and be able to thereafter get a job and change my situation, but you guys are truly disappointing me.