XM
Xolile M
1 reviews | Active since Aug 2020
27 Sept 2020, 11:11
Standard bank is not transparent to its clients
Standard bank has a poor service to even to get Personal loan statement it is difficult and cannot even access the loan on the App or online, if I have to pay more or something I have to contact them to email the statement and send the format that my phone and laptop does not support, I wonder what is their motive they are not transparent like other banks
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
28 Sept 2020, 00:14Hello Xolile M
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
*** (fax)
***
***
Standard Bank's reply28 Sept 2020, 00:14
Official
Hello Xolile M
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
*** (fax)
***
***
Standard Bank's replyOfficial
09 Oct 2020, 10:03Hello Xolile
Thank you for bringing your concerns to our attention.
Thank you for bringing your concerns to our attention.
An email was sent to you further details.
Awaiting your response.
Complaint Resolution Centre
***
***
***
***
Standard Bank's reply09 Oct 2020, 10:03
Official
Hello Xolile
Thank you for bringing your concerns to our attention.
Thank you for bringing your concerns to our attention.
An email was sent to you further details.
Awaiting your response.
Complaint Resolution Centre
***
***
***
***
Standard Bank's replyOfficial
05 Nov 2020, 13:23Hello Xolile
Thank you for posting your comment.
Thank you for posting your comment.
As per our telephone conversation today 05 November 2020, we confirm that the matter is resolved.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply05 Nov 2020, 13:23
Official
Hello Xolile
Thank you for posting your comment.
Thank you for posting your comment.
As per our telephone conversation today 05 November 2020, we confirm that the matter is resolved.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Complaint Resolution Centre
***
*** (fax)
***