Standard Bank is not simpler,better,and definitely NOT FASTER

Like I don't even know why I'm still with this bank. The latest issue. Money was ****** out of my account. It's been a week since I reported it. And nothing. No correspondence. I've tried phoning several times just wasting airtime. Waiting for hours never answering their phones. I'm in the bank currently and there's nothing they can do except put me on the phone again to the ***** department. The call is currently on 51 minutes.