Standard bank is not safe to use

Item: Standard Bank
Rating: 1
Author: Vusi N

Last month I wanted to reverse a debit order and I was advised I can not reverse the debit order the only thing I can do is to stop the debit order , from my app and I went to my app and stoped the debit order and now the debit order went through into my account and bank is telling me that the is nothing that they can do to assist me , so that means anyone can come into my account and as they plead without getting help from the bank

Helpful (0)

Replies (7)

Standard Bank's replyOfficial

25 Jul 2022, 08:34

Hi Vusi

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the look out for a call from our team.

Kindest regards, Standard Bank Hello Peter Team***

Standard Bank's reply25 Jul 2022, 08:34

Official

Vusi N's updateReviewer Update

26 Jul 2022, 09:03

I am patiently waiting to be assisted as no one is willing to assist and I’ve been using standard bank since from 2005

Vusi N's update26 Jul 2022, 09:03

Reviewer Update

I am patiently waiting to be assisted as no one is willing to assist and I’ve been using standard bank since from 2005

Standard Bank's replyOfficial

26 Jul 2022, 09:08

Hello Vusi

This is not the level of service we strive for.

We understand your frustration and would like to help.

We can assure you that your matter is now in the right hands.

We have responded to you via email, please review and respond accordingly.

We would like to get you sorted as soon as possible.

Kind regards

Standard Bank Help Centre
***

Standard Bank's reply26 Jul 2022, 09:08

Official

Vusi N's updateReviewer Update

26 Jul 2022, 09:12

Morning

I haven’t received any email from standard bank the correct email address is
***
My contact number is ***

Regards
Vusi

Vusi N's update26 Jul 2022, 09:12

Reviewer Update

Morning

I haven’t received any email from standard bank the correct email address is
***
My contact number is ***

Regards
Vusi

Standard Bank's replyOfficial

26 Jul 2022, 09:25

Good Morning Vusi.

Thank you for details, we will be in touch soon.

Kind regards

Standard Bank Hello Peter Team
***

Standard Bank's reply26 Jul 2022, 09:25

Official

Good Morning Vusi.

Thank you for details, we will be in touch soon.

Kind regards

Standard Bank Hello Peter Team
***

Vusi N's updateReviewer Update

26 Jul 2022, 14:23

Good day

Please confirm what is the turn around time for my matter to be attended to?

Vusi N's update26 Jul 2022, 14:23

Reviewer Update

Good day

Please confirm what is the turn around time for my matter to be attended to?

Standard Bank's replyOfficial

26 Jul 2022, 14:35

Hi Vusi

We understand your frustration and would like to help. We will be taking a closer look and will get back to you shortly.

Kindest regards, Standard Bank Hello Peter Team***

Standard Bank's reply26 Jul 2022, 14:35

Official

Hi Vusi

We understand your frustration and would like to help. We will be taking a closer look and will get back to you shortly.

Kindest regards, Standard Bank Hello Peter Team***