Standard bank is not reliable

They say one should be calm and wait for results in life. Its been 4 months since ***** has been done on my account. I reported it i filled in a n despute form and and and spend endless airtime on phone calls just to hear once again the case hase not been logged. Well this is not right. The keep giving me the wrong e mail address and then saying they will get back to me. I now have lost enough and really need to gett my money back aswell as be compensated for my time money spend chacing after them. Please can someone tell me what to do. Regards Hennie