Standard Bank is not recommended

In Feb23 each time I logged into my profile I had to enter a card number. I logged a complaint & the response was that it was due to a Windows update - that's the best they could come up with & again think customers are stupid. They eventually admitted that it was their update on 7Feb23 purely because I refused to accept their blatant & idiotic excuse. The OTP passwords I had always received to access was also no longer & apparently should never have been. In Apr23 I received 2 sms's to approve changes on my DebiCheck debit order from SBIB with the valid call centre number but no mention of this on my profiles. Again logged complaints & communicated with the bank & insurance as it again appeared that it was internal. To date no response after the complaints each time I log into my profile I get a OTP & have insert a card number. There is something seriously wrong internally & based on my experience it is just getting worse.