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Washington T

1 reviews | Active since Jan 2018

04 May 2020, 19:08

STANDARD BANK IS NOT OFFERING PAYMENT RELIEF!!!

STANDARD BANK IS NOT OFFERING PAYMENT RELIEF DESPITE THEIR CLAIMS

I app**** for payment relief on my personal loan at the beginning of April. About two weeks later, I called to follow up and was told I had been 'Pre-Approved'. I was also told it takes up to 10 working days to receive a response from the date of application.

Now a month later, there is still no feedback. AND GUESS WHAT??? THE DEBIT ORDER WENT OFF ON MY PERSONAL LOAN!!!

So much for banking with Standard Bank.

0
Replies (3)
Standard Bank
Standard Bank's reply04 May 2020, 21:17
Official
 
Dear Washington

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

Kind regards 

Complaint Resolution Centre
 ********** 
WT
Washington T's update07 May 2020, 04:46
Reviewer Update
3 days later and still no feedback!

You said the matter would be dealt with "urgency". What is your definition of "urgency"? 3 days? 3 weeks?

Perhaps a Twitter campaign to let South Africa know Standard Bank does not care about its customers is what's needed.

Just look at the efficiency with which ABSA gave its customers payment relief and compare!!!!

So much for banking with Standard Bank!
WT
Washington T's update07 May 2020, 12:12
Reviewer Update
My apologies if I sounded angry, but I have been a loyal Standard Bank customer for the past five (5) years and I did not expect this.