Standard Bank is "Moving Forward" while HOLDING ME BACK!

Standard Bank has infringing on my right to financial freedom for over 7 years. I withdrew from Debt Review in 2013 and to date I have been struggling to get Standard Bank to update my status. All my creditors including other 2 Big Banks updated my status without any hustle except Standard Bank. I even complained to the National Credit Regulator who sent a letter to all Credit Bureaus and Standard bank to accept my Form 17.4. End of Jan 2020 I reached out to Standard Bank's Debt Review, Legal and Complaints Department after I found out my status still reflect under Debt Review. Last week received communication that only my Husband has been cleared and not me. I called Standard Bank, was on the call for over an hour spending more time and money with no luck or any valid explanation for my abuse. What makes me even more frustrated is that I BANK WITH STANDARD BANK, they even granted me a Personal Loan in 2016 and accept my salary every month. Now how do you grant a loan to a person on Debt Review. All I am asking for is for this bank to give me my financial freedom, is it too much to ask HLE?