Standard Bank is misleading
I was in Standard Bank Eyethu mall and I stood a long que to make a deposit in the bank and when we got to the front I was told they dont accept deposits of less than R10 000 inside, I need to go to the atm to make a deposit. I showed the lady that it specifically said cash deposits have a R100 charge but she insisted nobody will assist me and I need to go join another line at the atm which I also didn't want because I had to start another long que. To cut the story short I eventually made a deposit on the atm according to the ladies advice, but now I have a charge of 100 because of the advice.
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Replies (3)
Standard Bank's replyOfficial
26 May 2021, 00:55 Hello Thalitha
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply26 May 2021, 00:55
Official
Hello Thalitha
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
's updateReviewer Update
29 May 2021, 11:17Someone should be responsible to pay me back that R100, because I was misled by Standard Bank staff and it caused a charge from my side.
's update29 May 2021, 11:17
Reviewer Update
Someone should be responsible to pay me back that R100, because I was misled by Standard Bank staff and it caused a charge from my side.
's updateReviewer Update
28 Nov 2021, 23:18I'm still awaiting your assistance!!
's update28 Nov 2021, 23:18
Reviewer Update
I'm still awaiting your assistance!!