Standard Bank is kind of useless

I feel like I know more than the people working at Standard Bank because every time there is a problem I say a thousand times what I think the problem is (at the branch) and then the call center gets phoned anyway (which I could have done from home but I hate calling) and they still don't answer after 18min. But after 2 hours it always turned out I was right about the problem. Now I'm struggling with my online banking and the app and I get told to go to the branch again but yesterday at the branch they phoned the call center. So what's the point? Their service is lackluster and useless most of the time and their interest on credit is UNBELIEVABLE, I tried to arrange a better payment as I no longer have a job but I gave up because no one picked up the ****** phone. Is tea time the whole day at the call center?