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Noma N
1 reviews | Active since Jul 2019
06 Nov 2020, 10:24
Standard Bank is Keeping my Money!!!
I would like to complain against standard bank who have been keeping my money since 26 October, I was promised that my query would be resolved by 03 November but I am still WAITING!!! There's a lady by the name of Thato Thithi that I was communicating with, she promised to make follow ups with the back office and was supposed to call me yesterday morning at 10 but she has since disappeared! I have been inconvenienced enough and cannot afford to wait any longer for my money
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Standard Bank's replyOfficial
06 Nov 2020, 11:32Good day Noma,
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
Complaints Resolution Centre
Standard Bank's reply06 Nov 2020, 11:32
Official
Good day Noma,
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
Complaints Resolution Centre
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Noma N's updateReviewer Update
06 Nov 2020, 11:49How did you escalate the matter if you have no query reference number? is this a "standard" response that you just give to all complainants???
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Noma N's update06 Nov 2020, 11:49
Reviewer Update
How did you escalate the matter if you have no query reference number? is this a "standard" response that you just give to all complainants???